Discover a seamless rug-shopping experience. This section outlines the ins and outs of our delivery process, ensuring your rugs reach you with precision and care.
1. Delivery Regions:
We currently ship to West and East Malaysia only.
2. Courier Services:
Cantikwall utilizes third-party courier services for shipping. Please note that delivery timing and logistics are beyond our control.
3. Local Deliveries:
Orders in Kuala Lumpur, Seremban, and Selangor may be delivered by the Cantikwall team, depending on availability. In some cases, third-party couriers may be engaged. Delivery by our team is appointment-based, so any changes in the date should be requested at least 3 working days in advance.
4. International Orders:
Customers placing orders from outside Malaysia are requested to contact our Customer Service Officer (CSO) for assistance.
5. Delivery Timing:
The delivery time is subject to the policies and timelines of the chosen courier service.
6. High Rise Premises:
For high-rise premises, we recommend that owners coordinate in advance with their building management to facilitate a smooth delivery process. Confirm whether the delivery can be made directly to the residence or to a designated area.
7. Lead Time for Carpet Production:
Please be aware of the lead times for carpet production:
8. Tax Responsibilities:
Customers are responsible for any applicable taxes. However, many of our rugs already include these costs.
9. Special Handling:
Please be advised that our delivery service solely encompasses the transportation of the rug. We do not offer additional services such as carpet laying or furniture adjustment during the delivery process.
10. Tracking Information:
We understand the importance of keeping you informed. Once your order is dispatched, we will provide you with a tracking number based on the courier's system. Expect notification when your order is ready for delivery, and we'll keep you updated throughout the shipping process. For any inquiries or assistance regarding tracking, please reach out to our Customer Service Officer (CSO).
While we strive to provide the best shipping experience, delays or issues arising from third-party courier services are beyond our control. We appreciate your understanding in such circumstances.
By placing an order with Cantikwall, you agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns, please contact our Customer Service Officer for assistance.